Jane Irene Kelly

Are your call centre agents having trouble coping with the stresses of their job? Learn the telltale signs of agent burnout in this post.

Customer care is how you help customers feel a sense of connection with and positivity about your brand, products, and services. Learn more in this post.

Discover the ins and outs of Black Box AI technology, its applications, benefits, real-world examples, and potential impacts on security and privacy.

Understand your buyer personas and tailor your strategies to connect with your target audience on a deeper level, conversions, driving engagement, and loyalty.

Media Mix Modeling helps marketers evaluate channel performance. Learn how to create a media mix model, and improve its accuracy with call tracking.

Discover proven landscaping marketing strategies to attract clients, boost visibility, and grow your business in a competitive market.

Find actionable tips on how to get clients for a cleaning business, build a loyal customer base, and grow your company with smart strategies.

Master multi-touch attribution to track every customer interaction and improve marketing ROI with smarter, data-driven strategies.

Discover insights on technology, AI, and the shifting digital landscape, with expert tips on preparing and optimising your 2025 marketing budget strategy.