Conversation Intelligence

Learn how to improve contact centre employee satisfaction (ESAT) to retain more agents, increase productivity, and provide better customer service.

With restrictions tightening on tracking cookies, marketers are turning to zero-party data. Learn what it is, why it’s important, and how it can boost your ROI.

Learn how to use call tracking Facebook ads data to reach and convert more high-value target customers by using conversation intelligence.

The competition is heating up for Facebook and Instagram advertisers. Learn how you can tap into data from customer phone conversations to increase ROAS.

Here is how you can get attribution for phone calls from Google Business Profiles to track phone leads after Google removed call tracking features from GBP.

Here's how home improvement service providers can use call tracking and conversation intelligence to drive more revenue and improve customer experiences.

Learn how businesses are using conversation intelligence software to improve the quality of phone conversations — and build brand loyalty as a result.

Learn why Invoca is the best conversation intelligence software. Invoca was named a Leader in the 2024 Opus Research Conversation Intelligence Report.

Learn how marketers are using AI-derived phone call summaries to get insights into customer conversations from phone calls to businesses to drive conversions