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Trusted by customers.
Proven to grow revenue.

Healthcare customers

Automating call centre quality assurance and improving agent coaching

50%

time savings on QA process

Keys to Success

  • AI-powered, customizable QA scorecards that track agent performance
  • Used a proper greeting
  • Read the CMS disclaimer
  • Notified the caller thatthey’re a licensed agent
  • Confirmed the medications on their formulary
  • Used the correct language to describe health plans
Invoca has removed the heavy lifting from quality assurance. I now spend 50% less time scoring phone calls — it’s been a tremendous help. I can’t imagine going back to the way we were doing things before.
— Current Invoca Customer in the Healthcare Industry

Telecommunications customers

Saving time and driving huge revenue gains

40%

increase in average revenue per sales call

27%

decrease in calls where agent failed to overcome caller hesitation

70%

reduction in time it takes to investigate calls

Keys to Success

Automated Quality Assurance to:
  • QA 100% of calls
  • Save hours of manual work
  • Improve agent coaching & performance
Invoca has been a huge win for our QA team and our agent supervisors. We’re now evaluating 100% of calls — up from 0.5% — and we’ve reduced the research time it takes to investigate calls by 70%, which is amasing!
— Current Invoca Customer in the Telecommunications Industry

Financial Services customers

Increased Marketing ROI & call centre close rates

30%

increase in ROAS from digital marketing & affiliate campaigns

2x

increase in close rates at from calls to the contact centre

Keys to Success

  • Signal AI to uncover best performing campaigns, ads, and keywords to reduce wasted ad spend
  • AI-powered scorecards to automatically QA agent performance on every call for immediate agent coaching
  • Use Invoca’s PreSense to dynamically route calls and present agents with critical insights such as affiliate source at the time of the call
Invoca has been a game-changer for us. Our agents can see exactly where they’re falling off the talk track and get instant feedback on how they can improve. It’s helped us to double our close rate at the contact centre.
— Current Invoca Customer in the Financial Services Industry

Home Services customers

Boosted ROAS and Improved contact centre performance

47%

increase in appointments set in the contact centre

129%

increase in agents correctly assessing caller needs

58%

increase in agents using the proper greeting

Keys to Success

  • Integrate Invoca data with Google Ads to optimise bidding strategy
  • AI-powered automated QA scorecards helps agents improve their performance and increase conversion rate
Invoca is an invaluable tool for our business. It’s helped us spend smarter and save tens of thousands of marketing dollars on customer acquisition.
— Current Invoca Customer in the Home Services Industry

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Invoca's AI Conversational Intelligence Platform