CONVERSATIONAL IVR

IVR software to automate and improve caller experiences

Easily configure IVRs in minutes to assist and qualify callers 24/7 with natural, human-like voice interactions.

Invoca - Automate and improve caller experiences

In a traditional organization, reconfiguring an IVR is like pulling teeth. But with Invoca, one person can do it in five minutes.

Charlie Farrell, Sr. Manager of Search Engine Marketing

Increase Call Conversion Rates

Convert more callers to customers by having IVRs route leads to the best agents and locations to assist them.

Improve Agent and Location Efficiency

Reduce agent and location call handling times, shorten caller hold times, and reduce transfers and CX issues.

Delight Callers With Natural Experiences

Invoca’s IVR software understands both voice and keypress responses, improving caller experiences and reducing abandon rates.

Easy to configure and deploy

Easily configure your IVRs in minutes with no coding or help from IT. Invoca IVRs work with every phone system, so you can deploy them immediately with no disruption to your business.

Qualify and route callers

Have IVRs automatically qualify callers and route them by intent to the best location, department, or agent to assist them. Screen for callers your business can’t serve so your staff doesn’t waste time with them.

Automate caller handling

Have IVRs assist callers when locations are closed and agents are busy. Use Invoca’s IVR software to answer questions, survey customers, and collect data from callers, such as their preferred phone number, date of birth, or day and time for an appointment.

Report and action upon IVR data

View caller IVR responses and interaction data in Invoca reports. Detect CX issues impacting conversions, pass IVR responses to your CRM, use IVR responses to classify caller intent for use in marketing optimisations and audience targeting, and more.