PRESENSE

Personalise call experiences with digital journey data

Provide superior service and convert more customers by giving agents more context about every call.

When the rep has PreSense data, it's incredible what they can do. If you're driving an omnichannel experience, Invoca is a must have.

Mark Loovis, Sr. Director of Marketing Technology

Resolve their issues faster and reduce call handle times

Create seamless experiences that boost customer satisfaction

Convert more new callers into customers with higher conversion rates and better customer experiences

Empower agents before they say “hello”

Show agents why customers are calling with digital journey data in a convenient screen pop that appears before the call begins.

Get right to the point

Create personalised customer-agent interactions that bypass lengthy exchanges and save time for you and your customers.

Create personalized customer-agent interactions that bypass lengthy exchanges and save time for you and your customers.

Route callers to the right place, right away

Reduce transfers and customer frustration by using digital journey data to route calls to the right agents.

There are a lot of spammers out there posing as debt relief companies. Invoca PreSense has helped us differentiate ourselves from them and build trust. It allows our agents to give personalised greetings, quickly signaling to callers that we are who we say we are.