Signal AI Studio is a software solution that enables businesses to create custom AI models. These models are designed to analyse phone conversations and extract critical data points, which can be used to improve marketing campaigns and contact centre coaching. The AI models don’t require any developer assistance to train — simply tell the platform what insights you want to measure, and its intuitive user interface will speed you through the process.
Signal AI uses Invoca's advanced machine-learning technology to automatically analyse phone conversations. To train it, simply type the insight you want the AI to detect, such as if a call is a new lead, if they booked an appointment, or if the agent gave a proper greeting. Signal AI Studio shows you transcribed examples from your actual calls it believes either do or don’t fit that insight, and you tell it if it’s right. The AI learns with every response, quickly creating a new AI model to detect that insight on future calls.
Signal AI aids in data-driven decision-making by capturing granular data from phone conversations. This information helps businesses understand key insights, such as if each caller was a lead, if they converted, and how much revenue they generated. Companies can, in turn, make smarter marketing optimizations to drive more high-value phone leads at a lower cost. In addition, Signal AI Studio can track contact centre agent performance, aiding in the coaching process.
Invoca is compliant with all applicable regulations, including SOC 2 Type 2, CCPA, and GDPR. It is also PCI DSS, Privacy Shield, and TRUSTe certified. We ensure all customer data is protected through the latest security measures, including encryption, secure data storage, and strict access controls. In addition, our solution uses AI to automatically redact protected health information (PHI) and sensitive financial data from phone call transcripts.
Learn more on our security and compliance page.
Yes, you can create real-time smart alerts in Invoca from AI signals you create with Signal AI Studio. This capability allows businesses to react promptly to important moments, such as when issues happen at contact centers or locations or phone lead rates from a marketing campaign spike or plummet. Invoca’s smart alerts help businesses stay responsive and make timely adjustments to their strategies.
