TRAVEL & HOSPITALITY

Invoca for Travel & Hospitality

Optimise travel and hospitality marketing to generate more calls that convert to bookings with AI-powered call tracking and conversation analytics.

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With Invoca, we realized our returns on paid search were much higher than we previously thought, and now we're investing even more in this channel.

Sara Beresford, Director of global media, Four Seasons Hotels and Resorts

Optimise Marketing to Drive More Sales

With travel call tracking, you can attribute each phone call from the marketing source to bookings — even when calls are driven to independent travel agents, franchisees, and locations — so you can optimise your marketing, reduce your CPA, and increase your ROI.

Convert More Callers to Customers

Seamlessly route calls to the best travel agent, franchisee, or business location right away to reduce transfers, decrease hold times, and convert more calls into quotes and bookings.

Provide Superior Customer Experiences

With searchable transcripts and audio recordings as well as purpose-built solutions for travel agent coaching and call scoring, you can better train your sales staff and travel agents to provide the best possible customer service for every caller.

Industry-leading call tracking

Invoca call tracking for travel and hospitality captures the caller’s information and the marketing channel, ad, keyword search term, website interaction, and other sources that drive each call. Make automated, in-the-moment optimisations to your campaigns to reduce wasted spend and ensure that every last cent of your media budget delivers measurable results for all of your lines of business, travel agents, and locations.

Efficient dynamic call routing

Invoca makes it simple for multi-location travel agencies, hotels, and other hospitality businesses to route calls to the right location every time. Dynamic routing enables you to automatically detect the location, line of business, product interest, and more to route calls to the appropriate agent or the correct location or call centre immediately, without the caller needing to use keypress options. Dynamic routing can even be set up to use more than one factor, like product interest and location, to route the caller to the right agent for the best possible experience.

Simple IVR setup

Easily build your own custom IVRs to allow inbound callers to select how they should be routed. Businesses with multiple locations can automatically route calls to the best agent or regional location and include a different customised caller experience for each one. And when you need to make changes or update the IVR, you can easily make those changes yourself.

Automated call scoring and quality assurance

Spend less time spotting call handling issues and more time solving them with automated call scoring and QA. Harness the power of AI to automatically analyse 100% of the sales calls each location receives and quickly identify interactions that need review and sales agents that need coaching. You can monitor how every salesperson and location is performing, get alerts when call handling issues occur, and quickly dive into specific calls for review without waiting because call recordings, transcripts, and call scores are available immediately after calls end.

Invoca Solution - Automated call scoring and QA

Invoca Solution - Security and compliance

Security and compliance without compromise

Businesses across travel and hospitality, retail, healthcare, government, and banking trust Invoca because of our commitment to data security, privacy, and compliance.