Contact Centre
Build Your Action Plan for Improved Customer Satisfaction
Is your customer service team stuck in a performance rut? Build your action plan with these suggestions and watch customer satisfaction improve.
AI in Customer Care: 6 Ways to Improve Support
Expectations for the customer experience are at an all-time high. Learn how customer care teams use AI to scale their efforts and improve satisfaction.
15 Customer Service Phrases to Avoid and Why
In this post, we’ll cover 15 phrases your contact centre agents should never use, phrases that often upset customers, fuel churn, and damage brand loyalty.
5 Ways Contact Centers Use Analytics to Convert More Callers to Customers
Learn how contact center leaders can use call analytics software to gain actionable insights to improve performance and drive more conversions.
Contact Centre Automation Trends: What to Expect in 2025
Stay updated on contact centre automation trends and understand how emerging tech is reshaping operations, enhancing efficiency, and improving service.
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How to Improve Contact Centre Employee Satisfaction (ESAT)
Learn how to improve contact centre employee satisfaction (ESAT) to retain more agents, increase productivity, and provide better customer service.
10 Phone Skills Every Salesperson Needs to Convert More Leads
Callers have higher expectations for customer service than ever. Learn 6 phone skills that will help your sales team delight customers and convert more leads.
Videos
What Can You Do with Invoca Conversation Intelligence?
2:18
min
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How Invoca Signal Discovery Works
2:53
min
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Our customers talk about the value of Invoca
2:47
min
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How VITAS Healthcare uses Invoca
3:11
min
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