Contact Centre
How to Train Contact Centre Agents: 13 Tips to Boost Performance
The average call centre turnover rate has reached 45%. Learn how you can train agents to improve retention in remote and hybrid work environments.
20 Call Centre Best Practices for Top-Notch Customer Service
Learn the 20 best call centre practices that you should implement in your organisation to improve performance and customer satisfaction.
On-Premise vs. Cloud Contact Centres: Which Is Right for Your Business?
Discover the pros and cons of on-premise and cloud contact centres. Learn how to make the best decision for your business based on budget, security, and more.
15 Top Tips to Manage Virtual Call Centre Agents
For all the benefits virtual call centre agents can provide, managing remote workers can be challenging. Learn our top tips to coach remote call centre agents.
6 Reasons for High Call Volume — and How to Manage It!
The more calls you get the better right? Not quite. Too many calls can be harmful. Here're 6 reasons why your call volume may be out of control & how to tame it
10 Steps to Create a Better Call Centre Environment
Call centres are notoriously stressful workplaces. Learn our top 6 steps to reduce stress and create a better environment for your agents.
What Is IVR (Interactive Voice Response)? 7 Use Cases
IVRs allow callers to self-route to the best destination. Learn how to use them to generate leads, improve customer support, increase efficiency, and cut costs.
Videos
What Can You Do with Invoca Conversation Intelligence?
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How Invoca Signal Discovery Works
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Our customers talk about the value of Invoca
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How VITAS Healthcare uses Invoca
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