Contact Centre

Customer experience expectations are higher than ever. Learn 7 ideas you can institute quickly and easily to improve customer service at your organisation.

Learn what makes Invoca the best conversation intelligence software for marketing and contact centres. Advanced AI, ease of use, and accuracy make Invoca #1.

Invoca PreSense gives agents real-time insights about why customers are calling right in their screen pops, allowing them to provide seamless experiences.

Build a data-driven culture to boost revenue. Break down data silos, empower teams with analytics skills, and connect online & offline data for a holistic view.

New data report reveals how sales and marketing team alignment at B2C brands impacts the buying journey and revenue growth. Get the report.

Is your customer service team stuck in a performance rut? Build your action plan with these suggestions and watch customer satisfaction improve.

Expectations for the customer experience are at an all-time high. Learn how customer care teams use AI to scale their efforts and improve satisfaction.

In this post, we’ll cover 15 phrases your contact centre agents should never use, phrases that often upset customers, fuel churn, and damage brand loyalty.

Learn how contact center leaders can use call analytics software to gain actionable insights to improve performance and drive more conversions.