Jane Irene Kelly

Boost retention with customer experience marketing. Learn key strategies to align with customer expectations and enhance engagement with AI-driven tools.

Learn how to optimise call centre productivity with proven strategies to boost agent performance and elevate customer satisfaction.

Explore effective strategies to enhance patient satisfaction in hospitals. Learn about patient-centred care, communication techniques, and the latest trends.

Learn the top challenges of contact centre management and discover how to overcome them to enhance productivity & customer satisfaction.

Call centres are notoriously stressful, with high rates of burnout and turnover. Learn how you can improve the work environment for your agents.

What is a good CPC? Discover industry benchmarks and how to optimise your Google Ads campaigns for better ROI and lower costs per click.

Understand the AHT meaning in contact centres, how it impacts customer satisfaction, and discover strategies to measure and reduce handle time.

Learn key contact centre compliance requirements, their impact on operations, and strategies to stay compliant while ensuring customer trust.

Understand cost per acquisition (CPA), how it impacts marketing strategies, and ways to optimise campaigns for lower customer acquisition costs.