Jane Irene Kelly

Explore effective strategies to enhance patient satisfaction in hospitals. Learn about patient-centred care, communication techniques, and the latest trends.

Learn the top challenges of contact centre management and discover how to overcome them to enhance productivity & customer satisfaction.

Call centres are notoriously stressful, with high rates of burnout and turnover. Learn how you can improve the work environment for your agents.

What is a good CPC? Discover industry benchmarks and how to optimise your Google Ads campaigns for better ROI and lower costs per click.

Understand the AHT meaning in contact centres, how it impacts customer satisfaction, and discover strategies to measure and reduce handle time.

Learn key contact centre compliance requirements, their impact on operations, and strategies to stay compliant while ensuring customer trust.

Understand cost per acquisition (CPA), how it impacts marketing strategies, and ways to optimise campaigns for lower customer acquisition costs.

Discover how an omnichannel contact centre enhances customer experience with seamless support across voice, chat, email, and social in 2025.

Learn how to craft effective call centre scripts with best practices and real-world examples to boost customer interactions and agent efficiency.