Recent Posts

Invoca is a Gold Sponsor of Adobe Summit 2022! Learn how to personalize the digital-to-call experience with Invoca’s Adobe Experience Cloud integrations.

When left unchecked, a high customer churn rate can harm your business's revenue. Learn how to calculate churn, how to analyze it, and how to reduce it.

Learn how you can use insights from conversation intelligence to help customers convert over their preferred channel — whether it’s online or over the phone.

Learn how healthcare marketers can use technology to create patient-first experiences that accelerate patient acquisition and improve access to care. 

Do you want to boost your call centre performance? Monitor the metrics listed here to highlight improvements and provide top-tier customer experiences.

5 great tips that can help reduce your call abandonment rate and improve call center efficiency.

Agent burnout can be detrimental to your contact centre's performance — but don't worry, it is preventable. Learn the top strategies to keep your agents happy.

As part of our plan to make diversity, equity and inclusion a sustainable part of Invoca culture, we are providing public updates on the initiative’s progress.

Learn how AI-powered conversation intelligence in the contact centre drives efficiency, increases revenue, and improves the customer experience.

Here are 5 signs of a bad mobile experience you need to look out for to keep your customers clicking and calling.

We sat down with Victor Borda, Director, Data Science at Invoca to see what makes his team unique and why he’s passionate about his work.

It's more important than ever to know how to measure brand awareness and the benefits of doing so. Uncover 20 need-to-know brand awareness metrics.

A few months ago, we chatted with Shannon Stengele, a production support engineer at Invoca, about why she loves her job.

The disconnect between sales and marketing doesn’t just hurt revenue, it could be damaging your brand. Learn how revenue execution platforms can help.

CHG Healthcare implemented Invoca to get attribution for calls driven by digital marketing campaigns, but Invoca also helped uncover many call center issues too

For Hispanic Heritage month, Chaly Barkarr shared her journey learning English and the importance of her Puerto Rican culture.

Are tracking cookies dead to marketing? The tracking cookie is crumbling and it's about to make mess.

Learn how to use the Facebook call ads feature to make it easy for new customers to call you from social media advertising.

Invoca's Signal AI platform has won "Best AI-based Solution for Marketing" from the AI Breakthrough Awards. Other winners include Google, Qualcomm, NVIDIA & IBM

The more calls you get the better right? Not quite. Too many calls can be harmful. Here're 6 reasons why your call volume may be out of control & how to tame it

Want to connect with your customers? Check out these tips to meet your customers when they are most engaged on their mobile device via SMS.

There are many things that companies can start implementing to improve the experience of their LGBTQ+ employees.

if you're new to offline attribution, there are a few things you need to know before you can use Facebook's Offline Conversions with call tracking.

In this primer we explain the four major global consumer privacy standards that marketers need to know about: GDPR, SOC, HIPAA, and PCI DSS.