Contact Center
How to Analyze Call Center Data to Improve Efficiency
Invoca explains how to analyze call center data to optimize the efficiency of your team with minimal disruption using predictive analytics and AI. Learn more.
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The Top 10 Advantages of Remote Call Centers
Learn the advantages of shifting to a remote contact center and check out the latest tools managers are using to improve performance.
The Top 9 Call Center Mental Health Challenges in 2024
In this post, we cover the top causes of call center anxiety and burnout. We also share how managers can support their staff and reduce stress in the workplace.
How to Boost Contact Center Sales Revenue With Better Marketing Alignment
Learn how aligning contact center sales teams with marketing provides a full view of the buying journey to boost revenue and sales team effectiveness.
The Modern Approach to Call Center Management
Discover the latest trends for effective call center management in the digital age. Streamline operations & improve customer experience.
How Invoca Customers Use PreSense to Improve Call Experiences
PreSense can dynamically route calls based on customer intent, and it can pass this intent data on to agents before they answer the call. See how it works.
How AI Reduces After-Call Work and Improves Contact Center Efficiency
With AI, you can free your contact center agents from tedious after-call work. It automates repetitive tasks and allows them to focus on making customers happy.
Videos
What Can You Do with Invoca Conversation Intelligence?
2:18
min
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How Invoca Signal Discovery Works
2:53
min
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Our customers talk about the value of Invoca
2:47
min
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How VITAS Healthcare uses Invoca
3:11
min
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