Derek Andersen

We analyzed 60 million phone calls to discover how often businesses are correctly handling phone leads. See how your contact center stacks up!

Come celebrate Pride with Invoca! We're proud to share the stories of a few of our LGBTQ+ employees and allies in this blog post.

Invoca is a great place to work! See why Inc. Magazine has named Invoca a Best Workplace for eight years running.

We analyzed over 60 million phone calls — the findings reveal surprising insights about how businesses handle this crucial customer touchpoint.

Leading healthcare providers use PreSense to create seamless patient experiences. Learn how it can help you drive more new appointments and build loyalty.

PreSense can dynamically route calls based on customer intent, and it can pass this intent data on to agents before they answer the call. See how it works.

Marketers are using AI to build customer profiles, resulting in precise ad targeting and customization. This customization drives ROI and loyalty.

Marketing leaders can no longer ignore the AI hype. Learn what explainable AI is and why it should be a key factor in your vendor selection process.

CMOs that use AI to personalize experiences see dramatic improvements in engagement, conversion rates, and customer retention. Learn how you can get started.