Derek Andersen

This year, B2C sales teams are navigating rapid technological advancements and shifting consumer expectations. Learn the top statistics you need to thrive.

2025 is shaping up to be a pivotal year for CMOs. We collected 30 key statistics to help CMOs guide their strategies and navigate the rugged terrain ahead.

Getting Great Place to Work (GPTW) certified means more than slapping another badge on our careers page. Learn more here!

Is your customer service team stuck in a performance rut? Build your action plan with these suggestions and watch customer satisfaction improve.

Learn the latest paid media budget trends. Discover how marketing leaders can capitalize by using AI to improve the efficiency of their media spend.

Expectations for the customer experience are at an all-time high. Learn how customer care teams use AI to scale their efforts and improve satisfaction.

The modern buying journey is more complex than ever. Learn how your marketing team can connect all its online and offline touchpoints with Invoca.

In this post, we’ll cover 15 phrases your contact center agents should never use, phrases that often upset customers, fuel churn, and damage brand loyalty.

Every year, we’re inspired by how Invocans use their volunteer time off to make a difference in their communities. Read their stories here.