Recent Posts

Many healthcare contact centers are currently strained due to staffing shortages. Learn how Invoca helps leading healthcare providers do more with less.

For our Revenue Execution Heroes series, we put a spotlight on our most inspiring customers! Today's feature is Lorenzo Clark, VP of Sales at Windstream

Did you miss out on Enterprise Connect 2022? Check out our top takeaways from the event to discover the latest contact center tips, trends, and technologies.

Google Analytics 4: The Complete Guide to Switching to GA4

Invoca is a Gold Sponsor of Adobe Summit 2022! Learn how to personalize the digital-to-call experience with Invoca’s Adobe Experience Cloud integrations.

When left unchecked, a high customer churn rate can harm your business's revenue. Learn how to calculate churn, how to analyze it, and how to reduce it.

Learn how you can use insights from conversation intelligence to help customers convert over their preferred channel — whether it’s online or over the phone.

Learn how healthcare marketers can use technology to create patient-first experiences that accelerate patient acquisition and improve access to care. 

Do you want to boost your call center performance? Monitor the metrics listed here to highlight improvements and provide top-tier customer experiences.

5 great tips that can help reduce your call abandonment rate and improve call center efficiency.

Agent burnout can be detrimental to your contact center's performance — but don't worry, it is preventable. Learn the top strategies to keep your agents happy.

With Invoca's new no-code integrations, customers can easily stream conversation intelligence data into other platforms with just a few clicks. Learn more.

Cutting costs in the contact center can kill revenue and damage your brand. Check out these 5 reasons why the contact center is actually a revenue driver.

Learn how leading franchise marketers are gearing up for 2024. Drive more leads to your franchisees with these tips.

Every year, we’re inspired by how Invocans use their volunteer time off to make a difference in their communities. Read their stories here. 

Marketers from Banner Health, BJC Healthcare, and University Hospitals share how they optimize the patient journey. Learn their top tips and strategies.

These healthcare marketing leaders share their predictions of how the healthcare marketing world will change in 2022.

Learn how franchises use conversation intelligence to track and attribute sales that happen on the phone and share data between franchisees and franchisors.

Learn how businesses are using conversation intelligence software to improve the quality of phone conversations — and build brand loyalty as a result.

86% of CEOs said AI is mainstream technology in their office. If you don’t use AI to improve customer experiences, you’ll fall behind your competition.

Try this calculator to see how much missed patient calls are costing your healthcare business. Learn how conversation intelligence for healthcare can help.

Competition in the automotive industry is kicking into high gear. Learn how marketers and sales teams can use conversation intelligence to fuel revenue growth.

Congratulations to 20 new Scholars from DAC, Media Experts, and Rise Interactive for becoming the first group of certified conversation intelligence experts!

Google My Business is one of the biggest drivers of local leads. Learn the strategies multi-location marketers use to increase call conversions from GMB.