Contact Centre

Improve your team's performance and boost customer satisfaction with effective KPIs for your customer service representatives.

Learn how analytics drives contact centre optimization, from data collection, preparation, analysis, and how to improve performance with data-backed insights.

We surveyed hundreds of contact centre agents to learn what they really think about coaching. Learn our top findings and how you can improve your processes.

Learn how to improve your conversion rates, customer call experience, and contact center agent performance with Invoca smart alerts.

Transform your call center with AI for improved customer experiences. Steps, benefits, and best practices to implement AI technologies effectively.

Expectations for the customer experience are at an all-time high. Learn how customer care teams use AI to scale their efforts and improve satisfaction.

AI is transforming contact centres by providing intelligent automation, enhancing customer experiences, and improving agent efficiency. Learn more in this post.

Learn how contact centres can use artificial intelligence (AI) and conversation intelligence to convert more leads and drive more revenue.

In our recent survey, 60% of contact centre agents said they’re “very likely” to leave their jobs in the next six months. Learn why in this post.