Contact Centre

Invoca explains how to analyse call centre data to optimise the efficiency of your team with minimal disruption using predictive analytics and AI. Learn more.

Learn the advantages of shifting to a remote contact centre and check out the latest tools managers are using to improve performance.

In this post, we cover the top causes of call centre anxiety and burnout. We also share how managers can support their staff and reduce stress in the workplace.

Learn how aligning contact centre sales teams with marketing provides a full view of the buying journey to boost revenue and sales team effectiveness.

Discover the latest trends for effective call center management in the digital age. Streamline operations & improve customer experience.

PreSense can dynamically route calls based on customer intent, and it can pass this intent data on to agents before they answer the call. See how it works.

With AI, you can free your contact centre agents from tedious after-call work. It automates repetitive tasks and allows them to focus on making customers happy.

Learn what makes Invoca the best conversation intelligence software for marketing and contact centres. Advanced AI, ease of use, and accuracy make Invoca #1.

Learn how you can drive more revenue from the contact centre and provide superior customer service with AI-powered quality assurance.