Julia Stead

A few years ago, industry experts predicted that text-based chatbots were the next big thing in automated sales and service.

Buying a call tracking and analytics solution can be a difficult sell to your internal marketing team, so let Invoca assist

Invoca: Strong Performer in Forrester New Wave AI-Fueled Speech Analytics Providers & earned differentiated ratings in real-time speech analytics, biz analytics

Financial institutions are using voice solutions to address client needs in handling PII. Julia Stead offers advice on to understand customers and gain insights