Jane Irene Kelly

Explore effective pest control marketing ideas to generate more leads, attract clients, and build a thriving business in your local market.

Discover the latest strategies for building a call center training program. Learn how these best practices and tech tools can help your team succeed.

Stay updated on contact center automation trends and understand how emerging tech is reshaping operations, enhancing efficiency, and improving service.

Discover real-case examples like MoneySolver, AutoNation, and Windstream. Using AI-powered quality assurance, analytics, and intelligent routing.

Learn the 20 best call center practices that you should implement in your organization to improve performance and customer satisfaction.

Call centers are notoriously stressful workplaces. Learn our top 6 steps to reduce stress and create a better environment for your agents.

Customer experience expectations are higher than ever. Learn 10 ideas you can institute quickly and easily to improve customer service at your organization.

Are your call center agents having trouble coping with the stresses of their job? Learn the telltale signs of agent burnout in this post.

Customer care is how you help customers feel a sense of connection with and positivity about your brand, products, and services. Learn more in this post.