Case Studies - Invoca

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AutoNation uses Invoca to optimise the omnichannel buying experience

Invoca enables AutoNation to optimise media spend, empower contact centre agents with insights from phone calls, and connect the full digital-to-call experience.

Using Invoca Call Tracking & Analytics to Increase Appointments Set and Create Marketing Efficiencies

University Hospitals first tapped Invoca to increase appointment scheduling rates and get more insight into marketing spend effectiveness. Now, it is using conversation intelligence everywhere it can.

How DISH Network uses Invoca revenue execution

Dish Network optimises for subscriber LTV and drives 500% lift in ROAS.

Using Invoca to proactively communicate with customers during the pandemic and to improve agent coaching.

Invoca enabled Spectrum Retirement to meet the COVID-19 crisis head-on, keeping residents safe and informed. It also helped them QA agent performance and improve coaching.

Banner Health Uses Invoca to Optimise Media Spend and Unify Data Across the Organisation

Banner Health uses Invoca to drive more appointments at a lower cost and democratise data across its marketing and contact centre teams

Senior Helpers uses Invoca to score agent phone calls at scale

Senior Helpers uses Invoca automated quality assurance to score agent phone calls at scale and improve coaching.

Using revenue execution to target the most profitable customers

This is the story of how a communications service provider got smarter about who was converting and why – knowledge that drove dramatically higher response rates while shrinking customer acquisition costs.

Using Invoca to get end-to-end marketing attribution and enhance customer experiences

Invoca enables Verizon Business Group to get call attribution from marketing campaigns and optimise experiences to ensure a seamless buying journey.

Using Invoca to boost ROAS and improve contact centre performance

Renewal by Andersen uses Invoca to boost its marketing ROAS, validate the quality of the phone leads it sends to affiliates, and improve contact centre performance

Nemours Children’s Health uses Invoca to track marketing-driven calls and conversions

Nemours Children’s Health uses Invoca to get attribution for marketing-driven calls and identify issues harming call conversion rates.

BBQGuys uses Invoca to optimise media spend and get conversation insights

Invoca helps BBQGuys spend its marketing budget smarter and capture insights from phone conversations at scale

Using Invoca to automate quality assurance in the call centre

CHRISTUS Health Plan uses Invoca to automate call centre quality assurance and improve agent coaching

Using Invoca to track calls and improve experiences at locations

Rentokil uses Invoca to provide consistent call experiences at its locations

Using Invoca to track and optimise ROAS

Four Seasons Hotel and Resorts uses Invoca call tracking to get a full picture of its ROAS and optimise campaigns

Using Invoca to Optimise Media Spend, Enhance Audience Targeting, and Improve the Call Experience

Invoca enables Rogers to optimise for the campaigns driving the most phone call conversions, target prospects with the right ads, and ensure calls are properly routed to the relevant agents.

Using Invoca to get marketing attribution and improve close rates

Invoca enables MoneySolver to get full marketing attribution, track affiliate campaign results, and improve sales agent performance.

Using Invoca to optimise media spend and coach for increased customer satisfaction

Christian Brothers Automotive uses Invoca to optimise its media spend and call handling at its 270 franchise locations

Insperity uses Invoca to get call attribution and improve its IVR experience

Insperity uses Invoca to get attribution for the calls its marketing campaigns drive and streamline the IVR experience to reduce dropoff and increase sales calls.

Carpet Guys uses Invoca to get call attribution and connect the buying journey

Carpet Guys uses Invoca to get attribution for the calls its marketing campaigns drive and collaborate more effectively with the sales team.

How a Leading Healthcare Provider Cut Cost-Per-Click 50% with Invoca & Freshpaint

Using Invoca’s Freshpaint integration, this healthcare provider gets a big marketing ROI boost

Driving and converting high-value franchise leads with Invoca

See how Amplifon Americas’ Miracle-Ear division uses Invoca to drive more leads to its franchisees and increase contact centre efficiency.

Using Invoca to increase return on ad spend

ATI Physical Therapy uses Invoca to optimise ad bidding and create a consistent customer experience across its 900+ locations

Using Invoca to automatically score customer care calls and improve agent coaching

Casella Waste Systems uses Invoca to automatically score customer care calls and pinpoint coachable moments more efficiently

Finding Marketing Efficiencies and Creating a Seamless Buying Experience with Invoca and Adobe Analytics

To build and deliver the optimal customer experience, and do it profitably, eHealth needed to connect the dots between online customer interactions and phone calls.

DIRECTV uses Invoca to decrease CPA and improve contact centre close rates

DIRECTV uses Invoca to get call attribution for marketing campaigns and create better buying experiences that convert more customers in the contact centre.

Using Invoca to increase conversions, reduce CPA, and improve ad targeting

Physicians Mutual uses Invoca to get call attribution for its marketing campaigns, allowing it to increase conversions, reduce CPA, and improve ad targeting

Home Franchise Concepts uses Invoca to track phone leads and improve call routing

Home Franchise Concepts uses Invoca to get attribution for marketing-driven phone leads and route callers to business locations more efficiently

Using Invoca Signal AI to Maximise Digital Marketing ROI and Improve Caller Experience

VITAS Healthcare adopted Invoca’s AI-powered call tracking and analytics platform to gain a better understanding of what’s happening on calls to boost marketing ROI and help provide superior patient care.

Using Invoca to gain full marketing visibility, manage high call volumes, and drive more qualified leads.

When COVID hit, Viasat experienced an influx of unqualified sales calls. With Invoca they got full visibility into their digital marketing while reducing unqualified calls and increasing conversion rates.

Rise Interactive Partners with Invoca to Increase Appointments for a National Healthcare Provider

Rise Interactive brought together Invoca and Google to convert offline activity into increased incremental digital growth.

Watermark uses Invoca to track marketing-generated calls and analyse conversations

Watermark Retirement Communities uses Invoca to get attribution for marketing-generated phone leads and to monitor contact centre agent performance

Using Invoca to gain marketing visibility and improve sales agent performance

With help from Invoca, Kinetic realised ambitious sales and marketing goals in a pandemic-disrupted economy and gained the visibility into campaign performance it needs to optimise its media mix and marketing spend and improve lead quality.

Robert Half uses Invoca to improve phone call experiences

With Invoca, Robert Half can intelligently route callers and capture deep conversation insights

See How 3 Day Blinds Supercharged Mobile Search With Invoca

Tracking calls from digital and direct mail to optimise marketing spend.

Using AI-Powered Call Analytics to decrease cost per appointment

Starkey Hearing Technologies uses AI-Powered call analytics to decrease cost per appointment by 17%.

Comfort Keepers and Search Discovery Use Invoca’s AI to Drive More Customers and Caregivers from Google Ads

Comfort Keepers and its data transformation partner Search Discovery drive more high-value calls at a lower cost with Invoca AI-powered conversation intelligence.

A leading payment processor uses Invoca to drive more phone leads and improve sales agent performance

A leading payment processor uses Invoca to get call attribution for its marketing campaigns and automate quality assurance for remote sales agents

Using Invoca to get attribution for phone leads and automate call review

Angel Reyes & Associates uses Invoca to get attribution for marketing-generated phone leads and to automatically score calls in the contact centre

Getting Scalable, high-return marketing analytics without a data science team

Acadia optimises the Invoca platform to deliver the data they need to implement scalable solutions for gaining marketing intelligence that improves ROI—without calling in the data scientists.

Using Invoca to cut cost per lead and improve sales agent performance

Rick’s Custom Fencing & Decking uses Invoca to get granular call attribution and full visibility into sales agent performance.

Alpaca Audiology Improves the Contact Centre Experience with Invoca

With Invoca, Alpaca Audiology has full visibility into the quality of leads it drives to the contact centre

Using AI to Score Associates' Phone Calls

SCI Shared Resources uses Invoca's AI to track the performance of its associates over the phone

How Sylvan learning increased leads by 33% from search marketing with DAC Group and Invoca

Sylvan Learning teamed up with Invoca and DAC Group to get insight into how paid search drives calls to optimise campaign performance and increase enrollment.

Using Invoca to increase response and conversion rates

Using Invoca to make better decisions and deliver timely and relevant promotions to its customers.

Atria Senior Living Uses Invoca to Improve Lead Quality

With Invoca, the team makes smarter marketing optimisations to drive more high quality leads

Intelsio Uses Invoca to Drive More Value from Affiliate Marketing

With Invoca, Intelsio clients get true attribution for affiliate marketing phone leads

Improving the multi-location customer experience

SERVPRO uses Invoca to efficiently route calls and provide a seamless experience for customers

Using Invoca to Align Marketing and Call Centre Teams

Mutual of Omaha uses Invoca’s AI to score contact centre agent performance and improve its coaching program

Using Invoca to scale marketing attribution

How Flagstar Bank uses Invoca to scale marketing attribution.

Invoca Helps Bay Alarm Medical Optimise Its Sales Strategy

With Invoca, the team gets deep insights into phone conversations to improve sales scripts and coaching

Using Invoca to personalise patient experiences

With Invoca, Ochsner Health enhances ad targeting and unifies data across the organisation

C2 Education Uses Invoca to Drive and Convert More Phone Leads at a Lower Cost

C2 Education uses Invoca Conversation Intelligence to attribute, qualify, and route calls to improve conversion rates.

Using call tracking and analytics to get full visibility of the customer journey

Weitz & Luxenberg is a law firm with a formidable digital presence. But when it came time for potential clients to call, they also had a huge marketing data blind spot.

1st Family Dental Uses Invoca to Drive and Convert More Appointment Calls

1st Family Dental uses Invoca conversation intelligence to drive more new patient calls, improve call centre experiences, and coach agents to improve close rates.

Ai Media Group and 1st Franklin Financial use Invoca together to better understand call quality call context, optimise campaigns, and dramatically increase lead pipeline.

After proving the value of Invoca by driving record-breaking results with 1st Franklin Financial, this digital marketing agency transitioned all of its call analytics to Invoca.

Using Invoca Call Tracking to Optimise Media Spend and Drive More Phone Call Conversions for Clients

Invoca enables ISG to get full visibility into the sales calls their marketing campaigns drive, helping them to acquire more customers for clients like DISH, AT&T, Windstream, and CenturyLink.

Driving more calls and revenue with complete caller data

CallEngine was on a mission to create seamless shopping experiences while driving high-converting phone calls to advertisers.

Ai Media Group and 1st Franklin Financial use Invoca together to better understand call quality call context, optimise campaigns, and dramatically increase lead pipeline.

After proving the value of Invoca by driving record-breaking results with 1st Franklin Financial, this digital marketing agency transitioned all of its call analytics to Invoca.

Pay-per-call agency switches to Invoca to optimise campaign performance and increase ROI for clients

Direct2Market switched to the Invoca call tracking and analytics platform to provide a trusted solution for complete, transparent reporting between advertisers and publishers to optimise pay-per-call campaigns and increase ROI.