Revenue teams are challenged by fragmented, multi-channel customer journeys. This becomes acute when customers leave the digital journey and call to speak with a sales representative. Once the digital data trail ends, it becomes difficult to connect sales to marketing spend and optimize for revenue growth.
Forrester states in the report, “As buyers engage across an omnichannel landscape, companies are losing track of which interaction investments are working. Without this visibility, they struggle to justify their investments, leading to cutbacks as businesses tighten their budgets.”
Download the report to learn how real-time revenue execution platforms can address these issues by: