Invoca Launches EMEA Expansion in Partnership with Five9

Last week, our go-to-market leadership team flew to London to meet key partners, forge new relationships, and spread the word about the value of Invoca. We’re thrilled to announce that we’re launching our solution in the EMEA (Europe, Middle East, and Africa) market! 

Invoca fills a critical gap in the EMEA market by capturing deep conversation intelligence insights that marketers, customer experience, eCommerce, and sales teams can use to increase revenue and customer acquisition. Tapping into first-party data from conversations is more important than ever, with GDPR and other regulations limiting third-party data collection.

To drive growth in the EMEA market, we’re building on our relationship with Five9 and expanding our partnerships network. Keep reading to learn more about who Invoca is, the benefits of working with us, and how you can become one of our valued EMEA partners.

What Is Invoca?

Invoca is the leader in AI-powered conversation intelligence. What does that mean? In simple terms, we help revenue teams uncover and act on the information consumers share via phone conversations. 

All too often, the digital journey is disconnected from customer conversations that occur in the contact center or at individual business locations. Invoca bridges this gap and provides visibility into the full digital-to-call experience. We also provide deep integrations with leading technology platforms to help customers visualize and take action on conversation data within their existing workflows.

In addition, Invoca automatically scores agent interactions and enables remote coaching to improve close rates, reduce compliance risk, boost contact center efficiency and make the most out of every sales opportunity. The solution uses AI to automatically QA 100% of calls whether they happen in the contact center or individual business locations—all without changing any existing telephony infrastructure.

Invoca also helps CX teams improve the digital-to-call experience by identifying and fixing critical issues like broken webpages, long hold times, unnecessary transfers, unanswered calls, and more.

Invoca customers include industry leaders like AutoNation, University Hospitals, Rogers Communications, Windstream, 1-800-GOT-JUNK, and many more.

Check out the video below to get a quick overview of our solution:

How Invoca and Five9 Are Partnering to Drive Growth in the EMEA Market

While we were across the pond, we had the pleasure of joining our partners from Five9 for their EMEA CX Summit. We had a great time sharing predictions about the future of the contact center and talking about the benefits of integrating Five9 with Invoca. 

How do Invoca and Five9 work together? Five9’s cloud contact center solution empowers agents and organizations to deliver better phone call experiences. When you integrate Invoca call data with Five9, you can further enhance call experiences by sending agents pre-call data about each customer, use AI to automate call quality assurance, and more.  

Five9 has a strong presence in the global market and as part of Invoca’s EMEA launch, we’re expanding our partnership with them. Together, we can drive better business results for our customers. 

"Invoca call data integration with the Five9 contact center software greatly enhances caller experiences to create more powerful customer connections,” said Jake Butterbaugh, SVP Global Partner Organization at Five9. “We value our partnership with Invoca as they help us amplify and extend our customers' value and success. We are excited to see our success with Invoca growing to include their launch into EMEA."

The Benefits of Becoming an Invoca EMEA Partner

We’re also actively looking for new partners in the EMEA market! When you become an Invoca partner, you join a mutually beneficial relationship. Here’s how collaborating with our team can help you grow revenue: 

• Broaden your relationship with enterprise customers: Marketing, sales, eCommerce, and customer experience teams all use the Invoca platform. Becoming an Invoca partner can help you expand your relationships with enterprise customers to other departments and lines of business. 

• Deep integrations with your end users’ tech stack: Invoca isn’t just another portal to add to an already cluttered tech stack. The solution has deep integrations with most leading technology platforms, so your customers can connect Invoca data to their existing workflows. 

• Easy setup and industry-leading customer support: Invoca’s solution is easy for your customers to configure — it requires only a simple piece of javascript code deployed on a website. We’ve also been the leader in the G2 Enterprise Grid® Report for Inbound Call Tracking for three years running, you can rest assured that Invoca’s industry-leading customer support will ensure the success of your customers. 

• We’re dedicated to your success: Our commitment to your success as an Invoca partner spans financial incentives as well as investment in tools, training, and field support to help you win business and deliver successful customer outcomes.

• Invoca’s leading solution is a differentiator in the EMEA market: Invoca was named a Leader in The Forrester Wave™: Conversation Intelligence: Sales And Marketing, Q4 2021 report, receiving the top score possible in 13 of the 24 criteria. Our industry-leading solution can be a differentiator for you in the EMEA market and can help your customers fill a critical data gap.

How to Become an Invoca EMEA Partner

It’s an exciting time to work with Invoca. When you partner with us, your customers will get access to a leading solution that can differentiate you in the EMEA market.

Are you interested in becoming an Invoca EMEA partner? Check out our partnerships page to learn more!