SANTA BARBARA, CA, October 5, 2023 – Invoca, a recognized leader in Conversation Intelligence AI, will be in attendance at the Professional Associations for Customer Engagement Annual Convention and Expo (PACE ACX) in Charlotte, N.C. at the JW Marriott Charlotte, from October 10-12, 2023. PACE ACX is a premier event for teams involved in buying, selling or using services and technology for contact centers, CX professionals, performance marketing, compliance professionals, BPO and technology solutions.  

Join Invoca and Kinetic by Windstream for Joint Session, “The Power Trio: Connecting People, Processes, and Technology” 

This speaking session will showcase how today’s business can monitor, evaluate, and improve their contact center experience, while giving their agents the coaching they crave. Attendees will learn how to automatically QA every call that gets answered by an agent and how to use data to remove potential coaching biases and provide feedback in realtime to improve not only the caller’s experience but employees’ desire for excellence. Additional details on the session can be found here.

• When: Wednesday, October 11th from 2:45PM - 3:30PM ET
• Where: Phoenix - E217 at the JW Marriott Charlotte
• Speakers: 
• Lee Mathis, Kinetic by Windstream, technology manager
• Isaac Huerta, Invoca, senior customer success manager

Invoca will be at Booth #101 in the Crown Ballroom at the JW Marriott Charlotte. To learn more about Invoca’s presence at PACE ACX 2023, visit: https://explore.invoca.com/pace-2023