SANTA BARBARA, CA, August 14, 2023 – Invoca, a recognized leader in conversation intelligence AI, will be in attendance at Five9 CX Summit in Las Vegas, NV, from August 15-17, 2023. Hosted by Five9, Inc., the intelligent CX platform provider, the event explores the crucial role technology plays in crafting exceptional experiences. 

Invoca is a Gold sponsor of Five9 CX Summit and will be demonstrating Invoca PreSense in the CX Hub at the event in the ARIA Resort & Casino. Earlier this year, Invoca announced that the company has broadened its innovative PreSense product for modern contact centers to connect with Five9, among others. PreSense surfaces real-time insights from customers’ digital journeys to contact centers so they can offer efficient, personalized, and proactive support right from the start. 

With PreSense, contact centers receive pre-call digital journey data, such as search keywords, support articles viewed, and online ads clicked for consumers that call after visiting the company’s website. By surfacing caller insights in a screen pop, agents can provide tailored and efficient service that reduces time-to-resolution and boosts conversion rates.

The Five9 intelligent CX platform provides a comprehensive suite of solutions for orchestrating fluid customer experiences. The cloud-native, multi-tenant, scalable, reliable, and secure customer interaction platform includes contact center; omnichannel engagement; Workforce Engagement Management; extensibility through more than 1,000 partners; and innovative, practical AI, automation and journey analytics that are embedded as part of the platform. Five9 brings the power of people, technology and partners to more than 2,500 organizations worldwide.

Five9 CX Summit is committed to bringing together the Power of People and Technology. Learn more about the event here. 

Read more about Five9 and Invoca here.

*Nothing contained in this press release shall be construed to create any joint venture or legal partnership between Five9 and Invoca.