Genesys empowers organizations of all sizes to improve customer acquisition and revenue by creating seamless buying experiences and improving agent efficiency. With Invoca PreSense + Genesys, businesses can capture a full picture of the customer digital journey. Critical information like caller ad clicks, webpage visits, cart items, and product interests are shown to agents in a screen pop before the call begins  to personalize caller experiences, increase conversion rates, and improve customer satisfaction.

Learn more about connecting Online and Offline Experiences in the Genesys platform with Invoca.