Five9 delivers cloud contact centre solutions that transform the entire customer experience. 

Invoca for Five9 provides a comprehensive view of the customer journey from the initial digital interaction to the call outcome. It integrates with Five9 in three distinct ways.

First, PreSense for Five9 uses digital journey data in real time to intelligently route callers in Five9 and provide agents with pre-call context, enabling them to personalise every conversation.

Second, it augments existing Invoca records via the Five9 call data integration, which sends post-call data back into Invoca. This enables you to automatically pass agent, queue, disposition, outcome fields, and more from Five9 to Invoca, improving scoring, QA, and reporting accuracy.

The integration also enables you to import recordings from outbound and follow-up calls for AI-powered analysis.  Pull recorded Five9 calls into Invoca to transcribe, summarise, and score conversations for QA, coaching, compliance, and revenue impact.

Click here to learn how to unify digital journeys and contact centre interactions.