2021 Conversational Intelligence Intelliview Report

Invoca’s AI-powered conversation intelligence solutions were named a leader by Opus Research in the 2021 Conversational Intelligence Intelliview Report
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2021 Conversational Intelligence Intelliview Report

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The report evaluates 11 firms that demonstrate leadership in enabling enterprises to unlock and activate revenue-driving first-party data from every conversation that occurs during the buying journey. In this report you’ll learn:
  • Why conversation intelligence has taken on first-order importance as a fundamental business asset
  • How first-party data has become the ideal basis for understanding the true voice of the customer
  • How conversation intelligence is being utilized by marketing, contact center, and customer experience professionals
  • Complete evaluation and key differentiators of Invoca’s AI-powered conversation intelligence platform
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Our key takeaways include:

“Phone calls and one-on-one conversations have largely remained a source of untapped data for businesses and marketers. Invoca is simplifying this process and ensuring brands understand the true voice of the consumer through their data. Invoca’s AI capabilities take this a step further and provide brands with the tools to optimize their own customer experiences.”
Derek Top, Analyst and Head of Editorial Operations, Opus Research
“There’s nothing I’ve used that’s improved my return on ad spend so quickly, so efficiently, and so quantifiably.”
Charlie Farrell, Senior Manager of Search Engine Marketing, Rogers Communications
"Invoca has helped us tap into phone conversations so we can understand each buyer’s unique needs. As a result, we can deliver a truly peerless car buying experience.”
Marc Cannon, Executive Vice President and Chief Customer Experience Officer, AutoNation

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