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Session

Reimagining CX-Unified Connections Across Digital and Human Experiences

Grant Burchfield
AVP, Partnerships & Alliances
Invoca
Genefa Murphy
CMO
Five9
Tim Mogler
Sr. Account Manger
Mutual of Omaha
For today's consumers, the buying journey often spans online and offline. From digital channels to live human assistance, they expect every leg of their experience to be seamless. But without the right technology and right data in the hands of the right teams, brands struggle to streamline and personalize CX from start to finish. Learn from industry experts, Genefa Murphy (CMO at Five9) and Tim Mogler (Senior Account Manager at Mutual of Omaha) about macro trends shaping CX transformation and how marketing teams are partnering with contact centers to integrate customer data, eliminate silos, and transform the entire customer experience.
Invoca is the cloud leader in AI-powered conversation intelligence for revenue teams that enables marketing, sales, customer experience, and eCommerce teams to understand and immediately act on the information consumers share via conversations. Through deep integrations with leading technology platforms, revenue teams can turn conversation data into automated action to enhance every digital touchpoint and human interaction, leading to better experiences, more conversions, and higher revenue. Invoca is trusted by top brands like Dish Network, Mayo Clinic, Mutual of Omaha, and 1-800-GOT-JUNK?. Invoca has raised $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.