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Keynote

Conversations Powering Human Connections-How to Have Customer Conversations that Count

Celeste Headlee
Author, award-winning journalist
Guest Speaker
Join award-winning NPR journalist, author, and internationally recognized expert on conversation and communication, Celeste Headlee, for her keynote session, “Conversations Powering Human Connections: How to Have Customer Conversations that Count.” In this session, Celeste shares her top tips and best practices for how you can have more productive conversations and become an exceptional listener. You’ll walk away with actionable insights that will transform your personal and professional conversations, plus change how your organization approaches conversations with its customers. After the session, Invoca CEO Gregg Johnson will join Celeste for a lively Q&A discussion. Don’t miss it!
Invoca is the cloud leader in AI-powered conversation intelligence for revenue teams that enables marketing, sales, customer experience, and eCommerce teams to understand and immediately act on the information consumers share via conversations. Through deep integrations with leading technology platforms, revenue teams can turn conversation data into automated action to enhance every digital touchpoint and human interaction, leading to better experiences, more conversions, and higher revenue. Invoca is trusted by top brands like Dish Network, Mayo Clinic, Mutual of Omaha, and 1-800-GOT-JUNK?. Invoca has raised $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.