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Session

What We Learned by Analyzing 1 Billion Minutes of Phone Calls

Blair Symes
Sr. Director, Product Marketing
Invoca
Phone calls to businesses are an incredible source of actionable data, and no platform generates more insights from calls than Invoca. We recently analyzed over 1 billion minutes of calls in the Invoca platform to see what aggregated trends and insights we could expose to help our customers acquire more customers and grow revenue. Join us to get the latest benchmarks and learn new ways to use call data to improve marketing, customer experiences, and conversion rates at contact centers and locations.
Invoca is the cloud leader in AI-powered conversation intelligence for revenue teams that enables marketing, sales, customer experience, and eCommerce teams to understand and immediately act on the information consumers share via conversations. Through deep integrations with leading technology platforms, revenue teams can turn conversation data into automated action to enhance every digital touchpoint and human interaction, leading to better experiences, more conversions, and higher revenue. Invoca is trusted by top brands like Dish Network, Mayo Clinic, Mutual of Omaha, and 1-800-GOT-JUNK?. Invoca has raised $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.